Things happen. People act in ways we didn’t expect them to. None of us are perfect.
When leading, occasionally we have to have those conversations we just don’t enjoy. Maybe it’s not that someone did anything wrong, maybe we just have to deliver some news. Maybe it’s going to surprise them or maybe they see it coming.
Sometimes these conversations come because someone is doing something they know is wrong and sometimes they come because someone isn’t doing something they know they should.